Business Continuity Plan

(role responsible for leading on this activity, plus deputies)

Alt: Duncan Maydew – Head of Operations

Alt: Jake Mohring – Head of Learning and Development

if interrupted:

Loss of Reputation

Loss of Learner Engagement

Disruption to Learning – Retention/Completion

Very low Risk

(how quickly must this be recovered to avoid lasting damage)

On site assessment/training – recovered within 2 hours

(numbers, skills, knowledge, alternative sources)

Should there be a loss in key staff we would still be able to function using our multi skilled staff until new staff are appointed.

(backup and recovery processes, staff and equipment required)

All learner, employer and key stakeholder’s data held on our Management Information System is backed up securely offsite by the service provider.  This information can be accessed remotely offsite and if necessary will be recovered / restored within 24 hours.

Learner data held by the lead training provider in either a hard copy or electronically can be obtained without doubt. 1 member of staff is required to recover the data that is essential for assessment/training.

(potential relocation or work-from-home options)

(methods of contacting staff, suppliers, customers, etc)

Employees use their own mobile phones for all methods of communication off site and will have access to member companies and lead training providers premises. All delivery staff have access to apprentices, learners, employers and key stakeholders contact details which are held on our MIS system.  This is securely stored offsite by our service provider Yeti.

All staff are set-up remotely to work offsite and have access to emails and documentation that is held securely on our server.  This is managed offsite by our IT Provider.

Also see Section 6 Contact Lists.

Staff will have ongoing access to apprentices at all times, online training will continue offsite with no delay and apprentices’ learning resources will still be accessible to all electronically.

Workplace visits will continue with no delay with access to apprentices portfolios which are held by the apprentice in the workplace.

(key equipment recovery or replacement processes; alternative sources; mutual aid)

Member companies have duplicate equipment that could be utilised for training until replacement is complete.

Offsite access to the server allows staff access to computer files on all IT equipment, at member companies, lead training providers, company laptops or by using home equipment.

Remedial Action – All cars are comprehensively insured and hire cars would be made available should they be required.  NSEGTA have also invested in a media suite to deliver online courses and hold online meetings, reviews and interviews via zoom and Teams.

Remedial Action – NSEGTA will continue to closely monitor and assess the quality of all staff and the qualifications being delivered.  External Verifiers regularly visit NSEGTA to check the quality and to ensure we meet the EAL standards.  No centre actions have been recorded for the past three years.  Regular standardisation meetings will continue to be held with all key delivery staff to ensure we continue to meet the EAL standards.

Should the endeavour happen an appeal would be submitted to the awarding organisation for an instances of gross misconduct.

(withdrawn by the ESFA / lead training providers / colleges for future learner starts)

Remedial Action – Head of Operations to source funding immediately from other training providers / colleges and complete their due diligence to allow the continuation of starts.

If NSEGTA were no longer able to deliver apprenticeships / training we would ensure a smooth transition for both the learner and the company when transferring them to one of our lead training providers or another more suitable training provider / college.

(processes to replace stock and key supplies required; provision in emergency pack)

Remedial Action – Inform Charities Commission, The Education and Skills Funding Agency (ESFA) and lead training providers.

(role responsible for leading on this activity, plus deputies)

Alt: Sarah Stanway – Chief Executive Officer

if interrupted:

Loss of reputation

Loss of future business

Cost to business if external trainer appointed

Very low risk

(how quickly must this function be recovered to avoid lasting damage)

Onsite – 2 hours

(numbers, skills, knowledge, alternative sources)

(backup and recovery processes, staff and equipment required)

(potential relocation or work-from-home options)

(methods of contacting staff, suppliers, customers, etc)

Employees use their own mobile phones for all methods of communication off site.

Also see Section 6 Contact Lists.

(key equipment recovery or replacement processes; alternative sources; mutual aid)

(processes to replace stock and key supplies required; provision in emergency pack)

Task

Completed

(date, time, by)

Actions within 24 hours:

• Staff
• Suppliers and customers
• Insurance company
• ESFA
• Lead Training Providers

Daily actions during the recovery process:

• Staff
• Suppliers and customers
• Insurance company
• ESFA
• Lead Training Providers

Following the recovery process:

HR Manager

DfE

Rachel1.Barker@education.gov.uk

Non-emergency matters

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